Help center

Support

Quick answers for setup, pairing, and care.

How do I connect to GSPro?

Power the controller and open GSPro. Native GSPro integration means pairing is automatic on most setups. Full steps ship in the quick-start guide.

Is it wireless?

Yes — low-latency wireless for bay use, with a USB connection option for power and updates.

How do firmware updates work?

Register for firmware notifications on the Advanced page, then follow the emailed instructions when a new build is available. Updates typically take a few minutes over USB.

What are the dimensions?

The Golf Sim Controller is 32" wide × 14" deep × 2.5" tall.

What is the warranty?

Standard limited warranty covers manufacturing defects. Contact support with your order number and serial for claims.

Shipping & returns

Orders ship from our warehouse. Contiguous U.S. (lower 48): Standard shipping is free on Golf Sim Controller orders; 3-Day is $15. Spare Battery Module and ball-exit fillers ship free when ordered with a controller; accessory-only shipping is shown at checkout. Alaska, Hawaii, and U.S. territories use carrier rates for controller orders. We also ship controllers to Canada, Europe (including the UK), Australia, and New Zealand. International rates are calculated at checkout (UPS, FedEx, DHL, or USPS). International controllers ship without the rechargeable battery module and run on the included USB cable. Duties and import taxes may be charged on delivery and are the buyer's responsibility. Return windows and conditions are listed at checkout.

How do I power the controller outside the United States?

International orders ship without the rechargeable battery module. Lithium batteries cannot be included on shipments outside the United States. The controller runs on the included USB cable. Plug it into a powered USB port or a USB power adapter. For play without a cable to the computer, use a USB power bank bought in your country and connect it with the included USB cable.