Help center

Support

Quick answers for setup, pairing, and care.

How do I connect to GSPro?

Power the controller, open GSPro, and enable the OpenAPI / controller connection. Pairing is automatic on most setups. Full steps ship in the quick-start guide.

Is it wireless?

Yes — low-latency wireless for bay use, with a USB connection option for power and updates.

How do firmware updates work?

Register for firmware notifications on the Advanced page, then follow the emailed instructions when a new build is available. Updates typically take a few minutes over USB.

What is the warranty?

Standard limited warranty covers manufacturing defects. Contact support with your order number and serial for claims.

Shipping & returns

Orders ship from our fulfillment partner. Return windows and conditions are listed at checkout.